Technical Support Engineer - 175430

Piper Companies; United States; Remote; USD 30,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Sick leave

401K

Job summary

Piper Companies is seeking a Technical Support Engineer for a remote 3-month contract in the networking and technology services sector. You will join as a technical resource during onboarding, activation, and platform adoption.

Responsibilities include leading onboarding sessions, configuring integrations, and guiding customers through network settings. Strong communication and networking knowledge are essential.

Qualifications

• 2+ years in networking or technical support roles.
• Experience in onboarding and implementation with customers.
• Experience communicating technical concepts to customers.

Responsibilities

• Lead customer onboarding and activation sessions with IT teams.
• Assist with VM-based collectors, connectors, and telemetry solutions.
• Guide customers on IP addressing, DNS, firewall rules, and connectivity.
• Support cloud-to-cloud API integrations and platform migrations.
• Troubleshoot onboarding challenges and escalate when needed.

Skills

Customer onboarding

Technical support

Networking fundamentals

Communication with customers

Demos & training

Education

Bachelor's degree in IT/CS/Cybersecurity/Network Engineering

Tools

SSH

SNMP

Virtual machines

Job description

Piper Companies is seeking a Technical Support Engineer to join an established organization within the networking and technology services industry for a remote 3-month contract position (with extensions). The Technical Support Engineer will partner with customers during implementation, activation, and platform adoption efforts while serving as a technical resource throughout the onboarding lifecycle.

Responsibilities of the Technical Support Engineer include:

• Lead customer onboarding and activation sessions, partnering with customer IT teams to deploy and configure platform integrations.
• Assist with implementation of virtual machine-based collectors, connectors, and telemetry solutions within customer network environments.
• Guide customers through technical requirements involving IP addressing, DNS, firewall rules, access credentials, and network connectivity.
• Support cloud-to-cloud API integrations, contract onboarding, platform migrations, and adoption initiatives while ensuring a positive customer experience.
• Troubleshoot onboarding challenges, coordinate issue resolution, and collaborate with internal teams when escalation is required.

Qualifications for the Technical Support Engineer include:

• 2+ years of experience in networking, technical support, implementation, onboarding, customer success, or a related technology-focused role.
• Working knowledge of networking fundamentals including TCP/IP, subnetting, DNS, firewall policies, SSH, SNMP, and virtual machine deployment.
• Understanding of cybersecurity concepts such as CVEs, CVSS scoring, software hardening practices, and end-of-support/end-of-life device considerations.
• Experience communicating technical concepts to customers and conducting demos, training sessions, or implementation meetings.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent professional experience.

Compensation for the Technical Support Engineer:

Salary Range: $22-$35/hr (USD)

Comprehensive Benefits: Medical, Dental, Vision, sick leave if required by law, and 401K

This job opens for applications on 9/25/26. Applications for this job will be accepted for at least 30 days from the posting date.