Technical Support Specialist

Piper Companies; Raleigh (NC); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

PTO

Sick Leave

Job summary

Piper Companies seeks a Technical Support Specialist in the Raleigh, North Carolina area for a hybrid role with onsite time and remote consideration for the right candidate. You will support onboarding, virtual machine deployments, and ongoing technical support, building strong customer relationships while solving technical challenges.

The role emphasizes networking fundamentals, customer service excellence, and collaboration with engineering and product teams to enhance the customer experience.

Qualifications

• 2+ years in technical support or related customer-facing role.
• CCNA-level networking knowledge including routing, switching, TCP/IP, DNS.
• Experience deploying or supporting virtual machines in VMware, Hyper-V, cloud environments, or similar.
• Strong customer service and communication skills with the ability to manage expectations.
• Proven ability to troubleshoot technical issues while maintaining a solutions-oriented approach.

Responsibilities

• Provide exceptional customer support and serve as a trusted point of contact throughout the customer lifecycle.
• Configure, deploy, and troubleshoot virtual machines and related customer environments.
• Assist customers with networking-related issues, including connectivity, IP addressing, routing, and basic troubleshooting.
• Work closely with customers to overcome technical objections, drive adoption, and ensure successful outcomes.
• Collaborate with internal engineering, product, and customer success teams to resolve issues and improve the customer experience.

Skills

CCNA networking

VMware/Hyper-V

Customer service

Networking basics

Tools

VMware

Hyper-V

Job description

Piper Companies is seeking a Technical Support Specialist for a growing technology organization in the Raleigh, North Carolina area. The Technical Support Specialist role is a hybrid position with time onsite in the office, though remote candidates will be considered for the right individual. The Technical Support Specialist will serve as a key member of the customer success team, supporting customers through technical onboarding, virtual machine deployments, troubleshooting, and ongoing technical support. An ideal candidate for the Technical Support Specialist role is someone with strong customer service skills, a foundational understanding of networking, and the ability to build positive customer relationships while resolving technical challenges.

Responsibilities of the Technical Support Specialist:

• Provide exceptional customer support and serve as a trusted point of contact throughout the customer lifecycle.
• Configure, deploy, and troubleshoot virtual machines and related customer environments.
• Assist customers with networking-related issues, including connectivity, IP addressing, routing, and basic troubleshooting.
• Work closely with customers to overcome technical objections, drive adoption, and ensure successful outcomes.
• Collaborate with internal engineering, product, and customer success teams to resolve issues and improve the customer experience.

Qualifications of the Technical Support Specialist:

• 2+ years of experience in technical support, customer success, help desk, or a related customer-facing technical role.
• CCNA-level networking knowledge with an understanding of routing, switching, TCP/IP, DNS, and troubleshooting methodologies.
• Experience deploying or supporting virtual machines in VMware, Hyper-V, cloud environments, or similar platforms.
• Strong customer service and communication skills with the ability to manage customer expectations and overcome objections.
• Proven ability to troubleshoot technical issues while maintaining a positive and solutions-oriented customer experience.

Compensation for the Technical Support Specialist includes:

• Salary range: $60,000 - $80,000 depending on experience
• Comprehensive benefits package including medical, dental, vision, 401(k), PTO, Sick Leave as required by law

This job opens for applications on 09/24/2026. Applications for this job will be accepted for at least 30 days from the posting date.

#LI-JA1

#LI-HYBRID #LI-REMOTE