Technical Customer Success Specialist - 175127

Piper Companies; North Carolina; Hybrid; USD 39,000 - 48,000; Full time

Job summary

Piper Companies is seeking a Technical Customer Success Specialist for a hybrid 3-month contract based in RTP, NC. You will partner with customers during implementation, activation, and platform adoption, serving as a technical resource throughout onboarding.

Qualifications

• 2+ years of experience in networking, technical support, implementation, onboarding, customer success, or a related technology-focused role.
• Understanding of TCP/IP, DNS, firewall policies, SSH, SNMP, and VM deployment.
• Experience communicating technical concepts to customers and conducting demos or training sessions.
• Bachelor's degree in IT/CS/cybersecurity or equivalent professional experience.

Responsibilities

• Lead customer onboarding and activation sessions with customer IT teams to deploy and configure platform integrations.
• Assist with implementation of VM-based collectors, connectors, and telemetry solutions within customer network environments.
• Guide customers through IP addressing, DNS, firewall rules, access credentials, and network connectivity requirements.
• Support cloud-to-cloud API integrations, onboarding contracts, platform migrations, and adoption initiatives.
• Troubleshoot onboarding challenges and coordinate issue resolution with internal teams when escalation is required.

Skills

Networking fundamentals

Technical support

Implementation

Onboarding

Customer success

Demos/training

Cybersecurity concepts

Education

Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent

Tools

Virtual machines

API integrations

Cloud platforms

Job description

Piper Companies is seeking a Technical Customer Success Specialist to join an established organization within the networking and technology services industry for a hybrid 3-month contract position (with extensions) based out of RTP, NC. The Technical Customer Success Specialist will partner with customers during implementation, activation, and platform adoption efforts while serving as a technical resource throughout the onboarding lifecycle.

Responsibilities of the Technical Customer Success Specialist include:

• Lead customer onboarding and activation sessions, partnering with customer IT teams to deploy and configure platform integrations.
• Assist with implementation of virtual machine-based collectors, connectors, and telemetry solutions within customer network environments.
• Guide customers through technical requirements involving IP addressing, DNS, firewall rules, access credentials, and network connectivity.
• Support cloud-to-cloud API integrations, contract onboarding, platform migrations, and adoption initiatives while ensuring a positive customer experience.
• Troubleshoot onboarding challenges, coordinate issue resolution, and collaborate with internal teams when escalation is required.

Qualifications for the Technical Customer Success Specialist include:

• 2+ years of experience in networking, technical support, implementation, onboarding, customer success, or a related technology-focused role.
• Working knowledge of networking fundamentals including TCP/IP, subnetting, DNS, firewall policies, SSH, SNMP, and virtual machine deployment.
• Understanding of cybersecurity concepts such as CVEs, CVSS scoring, software hardening practices, and end-of-support/end-of-life device considerations.
• Experience communicating technical concepts to customers and conducting demos, training sessions, or implementation meetings.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent professional experience.

Compensation for the Technical Customer Success Specialist:

Salary Range: $28-$35/hr (USD)

Comprehensive Benefits: Medical, Dental, Vision, sick leave if required by law, and 401K

This job opens for applications on 9/25/26. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: customer onboarding, implementation specialist, network support, technical support, customer success, Cisco networking, telemetry, virtual machines, VM deployment, API integrations, cloud platforms, SaaS onboarding, network configuration, DNS, IP addressing, subnetting, SNMP, SSH, firewall administration, cybersecurity, CVE, CVSS, software hardening, cloud migration, troubleshooting, customer training, platform adoption, professional services, endpoint visibility, infrastructure support, networking engineer, implementation consultant, technical account management, data integration, cloud connectivity, stakeholder communication, enterprise technology, IT operations.

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