Technical Customer Success Specialist

Piper Companies; Durham (NC); Hybrid; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Job summary

Piper Companies is seeking a Technical Customer Success Specialist to guide customers through onboarding, implementation, and platform adoption in a hybrid role based in the RTP, NC area.

The role focuses on collaborating with customer IT teams, deploying VM-based collectors, and ensuring successful deployment experiences. A foundational networking background and strong communication are essential for success in this position.

Qualifications

• 2+ years in customer success, technical support, implementation, onboarding, or related technical role.
• Foundational networking knowledge: TCP/IP, DNS, subnets, firewalls, SSH, SNMP, virtualized environments.
• Strong communication; able to explain technical concepts, conduct demos, or lead implementation meetings.

Responsibilities

• Lead onboarding, implementation, and activation efforts with customer IT teams.
• Deploy and configure VM-based collectors, integrations, and telemetry solutions.
• Provide guidance on networking requirements, IP addressing, DNS, firewalls, and system access.
• Support API integrations, cloud deployments, platform migrations, and customer adoption initiatives.
• Troubleshoot onboarding issues and coordinate with engineering/support teams on escalations.

Skills

Customer success

Technical support

Onboarding

Networking

Communication

Education

Bachelor's degree in IT/CS/Cybersecurity/Network Engineering

Tools

Virtual Machines

API Integrations

Cloud Platforms

Networking & VPN

Job description

Piper Companies is seeking a Technical Customer Success Specialist to support a leading organization in the networking and technology space. This is a hybrid opportunity located in the RTP (Research Triangle Park), NC area, offering an initial 3-month contract with strong potential for extension. The Technical Customer Success Specialist will work directly with customers throughout onboarding, implementation, and platform adoption efforts, serving as a trusted technical partner to ensure a smooth and successful deployment experience.

Responsibilities of the Technical Customer Success Specialist include:

• Partner with customer IT and infrastructure teams to lead onboarding, implementation, and activation efforts.
• Assist with deploying and configuring virtual machine-based collectors, integrations, and telemetry solutions within customer environments.
• Provide guidance around networking and connectivity requirements, including IP addressing, DNS, firewall policies, credentials, and system access.
• Support API integrations, cloud-based implementations, platform migrations, and customer adoption initiatives.
• Troubleshoot technical onboarding issues, coordinate resolutions, and collaborate with internal engineering and support teams when escalations are needed.

Qualifications for the Technical Customer Success Specialist include:

• 2+ years of experience in customer success, technical support, implementation, onboarding, networking, or a related technical role.
• Foundational networking knowledge including TCP/IP, subnetting, DNS, firewalls, SSH, SNMP, and virtualized environments.
• Understanding of cybersecurity principles, including vulnerability management, CVEs, software hardening, and end-of-life/end-of-support considerations.
• Strong communication skills with experience explaining technical concepts to customers, conducting demos, training users, or leading implementation meetings.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or comparable technical experience.

Compensation for the Technical Customer Success Specialist:

• $28-$35/hr
• Comprehensive Benefits including: Medical, Dental, and Vision

Location: Hybrid in the RTP (Research Triangle Park), NC area.

Keywords: Customer Success, Technical Support, Network Support, Implementation Specialist, Onboarding Specialist, Cisco Networking, SaaS, Cloud Platforms, API Integrations, Virtual Machines, VM Deployment, DNS, TCP/IP, SNMP, SSH, Firewall Management, Cybersecurity, Vulnerability Management, Cloud Migration, Infrastructure Support, Customer Training, Technical Consultant, Professional Services, Enterprise Technology, Network Operations, IT Infrastructure.

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