Technical Support & Demos Specialist

Onyx Advanced Corp.; Pittsburgh (Allegheny County); Hybrid; USD 55,000 - 79,000; Full time

Job summary

Onyx Advanced Corp., a Pittsburgh, PA-based tech company, seeks a full-time Customer Service Representative to deliver exceptional service to clients. You’ll handle inquiries, resolve issues, and provide technical support in a collaborative, learning-focused environment.

The role involves assisting with product demonstrations and supporting a team focused on delivering high-quality service. A high school diploma or equivalent and at least one year of customer service experience are required.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of customer service experience.
• Strong communication skills are essential.
• Experience with technical products or engineering solutions is a plus.
• Relevant degree or certification is preferred.

Responsibilities

• Handle customer inquiries and requests.
• Resolve issues and ensure customer satisfaction.
• Provide technical support to customers.
• Assist with product demonstrations.

Skills

Communication skills

Leadership

Technical support

Education

High school diploma or equivalent

Tools

Project management tools

Data analysis software

Job description

Onyx Advanced Corp., a Pittsburgh, PA-based tech company, seeks a full-time Customer Service Representative to deliver exceptional service to clients. You’ll handle inquiries, resolve issues, and provide technical support in a collaborative, learning-focused environment.

The role involves assisting with product demonstrations and supporting a team focused on delivering high-quality service. A high school diploma or equivalent and at least one year of customer service experience are required.