Customer Service Representative

Onyx Advanced Solutions; San Jose (CA); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

Paid time off

Tuition reimbursement

Mentorship programs

Industry conferences

Work-life balance

Job summary

Onyx Advanced Solutions in San Jose, CA is seeking a Customer Service Representative to handle inquiries, troubleshoot issues, and provide timely solutions. You will engage with customers via phone, email, and chat to ensure high service standards and satisfaction.

Responsibilities include documenting interactions, assisting with product demos, collecting feedback for product improvements, and collaborating with the development team to enhance the user experience.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent communication and problem-solving skills.
• Strong technical knowledge and familiarity with software development.
• Proficiency in English, written and spoken.
• Ability to work well under pressure and meet tight deadlines.

Responsibilities

• Answer customer inquiries and provide technical support via phone, email, and chat.
• Troubleshoot and resolve customer issues promptly and efficiently.
• Document customer interactions and maintain accurate records.
• Assist with product demos and training sessions.
• Collaborate with the development team to gather feedback and improve our products.
• Stay updated with industry trends and best practices in customer service.

Skills

Customer service

Communication

Problem solving

Technical knowledge

English proficiency

Education

Bachelor's degree or equivalent experience

Job description

Onyx Advanced Solutions, a technology company in San Jose, CA, seeks a Customer Service Representative for a FULL_TIME position. This role involves handling customer inquiries and resolving issues to maintain high service standards.

The Customer Service Representative will assist customers with product inquiries, troubleshoot technical issues, and provide solutions. They will also gather feedback to improve our services and maintain customer satisfaction.

You will work in a collaborative environment with the customer service team in San Jose, CA. The office is equipped with modern technology to support your work and ensure efficient service delivery.

The salary for this position is negotiable, reflecting the company's commitment to competitive compensation and recognizing the value of the candidate's skills and experience.

Benefits

• In addition to the base salary, employees are eligible for a comprehensive benefits package that includes health insurance, which covers a range of medical services and prescriptions, as well as dental and vision care.
• The company also provides paid time off, including vacation days, sick leave, and holidays, to ensure a healthy work-life balance.
• Furthermore, professional development opportunities are available, such as tuition reimbursement for courses or certifications, mentorship programs, and access to industry conferences and workshops.
• These benefits are designed to support the employee's overall well-being and career growth within the organization.

Responsibilities and Qualifications

• Answer customer inquiries and provide technical support via phone, email, and chat
• Troubleshoot and resolve customer issues promptly and efficiently
• Document customer interactions and maintain accurate records
• Assist with product demos and training sessions
• Collaborate with the development team to gather feedback and improve our products
• Stay updated with industry trends and best practices in customer service
• Bachelor's degree in a related field or equivalent experience
• Minimum of 2 years of experience in customer service or a related role
• Excellent communication and problem-solving skills
• Strong technical knowledge and familiarity with software development
• Ability to work well under pressure and meet tight deadlines
• Proficiency in English, both written and spoken