Technical Support & Customer Success Specialist

Onyx Advanced Solutions; San Jose (CA); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

Paid time off

Tuition reimbursement

Mentorship programs

Industry conferences

Work-life balance

Job summary

Onyx Advanced Solutions in San Jose, CA is seeking a Customer Service Representative to handle inquiries, troubleshoot issues, and provide timely solutions. You will engage with customers via phone, email, and chat to ensure high service standards and satisfaction.

Responsibilities include documenting interactions, assisting with product demos, collecting feedback for product improvements, and collaborating with the development team to enhance the user experience.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent communication and problem-solving skills.
• Strong technical knowledge and familiarity with software development.
• Proficiency in English, written and spoken.
• Ability to work well under pressure and meet tight deadlines.

Responsibilities

• Answer customer inquiries and provide technical support via phone, email, and chat.
• Troubleshoot and resolve customer issues promptly and efficiently.
• Document customer interactions and maintain accurate records.
• Assist with product demos and training sessions.
• Collaborate with the development team to gather feedback and improve our products.
• Stay updated with industry trends and best practices in customer service.

Skills

Customer service

Communication

Problem solving

Technical knowledge

English proficiency

Education

Bachelor's degree or equivalent experience

Job description

Onyx Advanced Solutions in San Jose, CA is seeking a Customer Service Representative to handle inquiries, troubleshoot issues, and provide timely solutions. You will engage with customers via phone, email, and chat to ensure high service standards and satisfaction.

Responsibilities include documenting interactions, assisting with product demos, collecting feedback for product improvements, and collaborating with the development team to enhance the user experience.