Technical Support & Customer Care Specialist

Vantage Advanced Inc.; Portland (OR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Vantage Advanced Inc. in Portland, OR is seeking a Customer Service Representative to join our team. You will handle inquiries, resolve issues, and provide technical product support, while building lasting customer relationships in a modern, collaborative Portland office.

The role emphasizes exceptional service, clear communication, and the ability to work with sales and support teams to maintain high satisfaction and loyalty.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Proficiency in English is required.
• Experience in customer service, preferably in a technical or support role.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide exceptional customer service, resolving queries and issues efficiently.
• Assist customers with technical products and services, ensuring satisfaction.
• Maintain detailed records of customer interactions and support requests.
• Collaborate with the sales and support teams to ensure consistent service delivery.
• Contribute to continuous improvement of our customer service processes.

Skills

Customer service

Communication skills

Interpersonal skills

Work under pressure

Attention to detail

Education

Bachelor's degree or equivalent

Job description

Vantage Advanced Inc. in Portland, OR is seeking a Customer Service Representative to join our team. You will handle inquiries, resolve issues, and provide technical product support, while building lasting customer relationships in a modern, collaborative Portland office.

The role emphasizes exceptional service, clear communication, and the ability to work with sales and support teams to maintain high satisfaction and loyalty.