Tech Support Specialist - Web Apps & Helpdesk Expert

Remote Jobs; Lake Oswego (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

LeadVenture is seeking a Technical Support Specialist in Oregon. You will handle ticket-based support via phone, email, and chat for customer software applications and website-related issues.

Ideal candidates have an Associate’s degree in CS and 3+ years of software service experience in fast-paced environments, with strong HTML/CSS/JS skills and familiarity with Bootstrap and responsive design.

Qualifications

• Associate’s degree in computer science or related field.
• Minimum of 3 years computer and software service experience in a fast-paced business environment.
• Minimum of 2-3 years supporting customer applications via phone in technical help desk environment.
• Working knowledge of HTML, CSS / LESS or SASS, JavaScript, jQuery, and including concepts like layout design, cross browser compatibility, and accessibility.
• Working knowledge of website design, mobile-first and responsive web design, and CSS frameworks such as Bootstrap and flexbox.
• Basic understanding of Windows folder and registry structure
• Basic understanding of DNS records and domain names
• Intermediate in Microsoft Office suite (Outlook, Word, Excel, CRM, etc.)

Responsibilities

• Provide technical support for customer software applications, including proprietary software, email and website support.
• Sign into the email, phone, and chat queues and take calls or emails as assigned and respond to customer requests in a timely and accurate manner.
• Initiate, update, track and close tickets through work order system.
• Complete and maintain all required paperwork, records, documents and tech support logs according to established procedures.
• Recognize, document and alert the supervisor of trends in customer calls and issues.
• Escalate complex issues to appropriate staff.
• Recommend process improvements.
• Perform additional responsibilities as assigned.

Skills

HTML

CSS / LESS or SASS

JavaScript

jQuery

Bootstrap

Flexbox

Windows registry

DNS

Microsoft Office

Education

Associate’s degree in computer science

Job description

LeadVenture is seeking a Technical Support Specialist in Oregon. You will handle ticket-based support via phone, email, and chat for customer software applications and website-related issues.

Ideal candidates have an Associate’s degree in CS and 3+ years of software service experience in fast-paced environments, with strong HTML/CSS/JS skills and familiarity with Bootstrap and responsive design.