Dispatch & Customer Care Specialist

C--; Portland (OR); On-site; USD 42,000 - 56,000; Full time

Job summary

C-- is seeking a customer service-oriented representative to join our Portland, OR team. The role focuses on assisting customers with empathy, listening to needs, and delivering accurate information to ensure a positive delivery experience.

You will support partners in the field and help maintain high customer satisfaction. Ideal candidates have 3 years of customer service experience, strong communication skills, and the ability to multitask and adapt to various personalities.

Qualifications

• 3 years of customer service experience preferred.
• Track record of exceeding goals.
• Strong phone communication and listening skills.
• Familiarity with email, Microsoft Excel and GSuite.
• Customer-focused with ability to adapt to different personalities.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school degree.

Responsibilities

• Manage large amounts of incoming calls.
• Identify and assess customers’ needs to exceed satisfaction.
• Take the extra mile to engage customers and clients.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Build sustainable relationships and trust with customers and clients by open and interactive communication.
• Meet personal/customer service team call goals.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution.
• Document customer interactions.
• Follow company procedures, guidelines, and policies.
• Daily reports and communication via email.
• Display our DNA values.

Skills

Customer service

Communication

Phone communication

Multi-tasking

Adaptability

Education

High school degree

Tools

Microsoft Excel

GSuite

Job description

C-- is seeking a customer service-oriented representative to join our Portland, OR team. The role focuses on assisting customers with empathy, listening to needs, and delivering accurate information to ensure a positive delivery experience.

You will support partners in the field and help maintain high customer satisfaction. Ideal candidates have 3 years of customer service experience, strong communication skills, and the ability to multitask and adapt to various personalities.