Customer Support Specialist — Tech Retail Solutions

Willow Central Inc.; Portland (OR); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Tuition reimbursement

Training programs

Job summary

Willow Central Inc. in Portland, OR is seeking a Customer Service Rep to deliver exceptional support to clients of a growing technology company specializing in retail software solutions.

The role involves responding to emails and phone inquiries, documenting interactions, and collaborating with the support team to provide timely solutions. This full-time, on-site position offers a competitive salary and comprehensive benefits in Portland.

Qualifications

• High school diploma or equivalent is required.
• Excellent communication skills are essential for customer interactions.
• Prior customer service experience is preferred to handle inquiries effectively.
• Proficiency in English is mandatory for communication with customers and team members.
• Familiarity with CRM systems and basic software tools is desirable.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat to ensure timely resolutions.
• Assist customers with product and service information, troubleshooting, and account management.
• Document and track customer interactions to maintain accurate records for future service delivery.
• Collaborate with the sales and technical support teams to ensure seamless customer experiences.
• Provide feedback and suggestions to improve our customer service processes and tools.

Skills

Excellent communication

Customer service experience

Problem solving

Team collaboration

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Laptop/computer skills

Job description

Willow Central Inc. in Portland, OR is seeking a Customer Service Rep to deliver exceptional support to clients of a growing technology company specializing in retail software solutions.

The role involves responding to emails and phone inquiries, documenting interactions, and collaborating with the support team to provide timely solutions. This full-time, on-site position offers a competitive salary and comprehensive benefits in Portland.