Customer Service Rep

GetJobSmart; Portland (OR); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Job summary

Pinnacle Global Solutions in Portland, OR is hiring a Customer Service Rep for a full-time role. You will respond to client inquiries via phone, email, and chat, troubleshoot issues, and provide product information to ensure satisfaction.

The team emphasizes collaboration and professional development in a friendly workplace. The position offers comprehensive health insurance, paid time off, and growth opportunities.

Qualifications

• Excellent communication skills and a strong customer service background.
• Previous experience in customer service or support preferred.
• Ability to work under pressure and meet deadlines.
• Willingness to learn and adapt.

Responsibilities

• Answer incoming calls, emails, and chat queries from clients.
• Resolve customer issues and complaints promptly.
• Provide exceptional customer service for our products and services.
• Assist with troubleshooting and problem-solving for clients.
• Contribute to developing and implementing customer service best practices.
• Maintain accurate records of customer interactions.

Skills

Customer service experience

Communication skills

Tech industry interest

Problem solving

Education

Bachelor's degree or equivalent experience

Job description

Pinnacle Global Solutions, a tech company in Portland, OR, seeks a Customer Service Rep for a FULL_TIME position. The role involves handling client inquiries and ensuring satisfaction with our products and services. Salary is negotiable, and the position is valid until 2026-11-23.

As a Customer Service Rep, you will respond to client inquiries via phone, email, and chat. You will also troubleshoot issues, provide product information, and escalated complex problems to the appropriate team. Your goal is to resolve issues promptly and maintain high client satisfaction.

You will work in a collaborative environment with a team of customer service representatives and support staff. The workplace is in Portland, OR, and requires a friendly and professional demeanor. Teamwork and communication skills are essential for this role.

The salary for this position is negotiable, and the benefits package includes comprehensive health insurance coverage, paid time off for vacations and sick leave, and opportunities for professional development and growth. The exact compensation and benefits will be discussed in detail during the hiring process, where the employer will provide a comprehensive overview of the salary structure, including base pay, bonuses, and any additional perks. They will also explain the specifics of the health insurance plan, the accrual and use of paid time off, and the available resources and training programs for professional development. This transparent and thorough discussion ensures that the candidate has a clear understanding of the total compensation package and can make an informed decision about the role.

To be successful in this role, you should have excellent communication skills and a strong customer service background. Previous experience in a customer service or support role is preferred. You should be able to work well under pressure and have a problem-solving mindset.

What you'll do:

1. Answer incoming calls, emails, and chat queries from our clients.
2. Resolve customer issues and complaints in a timely and efficient manner.
3. Provide exceptional customer service, ensuring our clients are satisfied with our products and services.
4. Assist with troubleshooting and problem-solving for our clients.
5. Contribute to the development and implementation of customer service best practices.
6. Maintain accurate and up-to-date records of all customer interactions.

What we need:

1. Previous experience in customer service, preferably in the tech industry.
2. A passion for technology and a keen interest in our products and services.
3. Excellent communication and interpersonal skills.
4. The ability to work well under pressure and meet tight deadlines.
5. A strong problem-solving mindset and a willingness to learn and adapt.
6. A degree in a related field or equivalent experience is a plus.