Technical Support Analyst

Visionaire Partners; Aurora (CO); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

401(k) plan with up to a 4% match

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability coverage

Job summary

A technology solutions company is seeking a Technical Support Analyst based in Aurora, CO. The role demands 6+ years of technical support experience, specifically in Windows and MS Office. Responsibilities include troubleshooting hardware and software issues and maintaining IT security protocols. Benefits for W-2 contractors include a 401(k) plan with matching, medical coverage, and more. Flexibility for on-call and weekend support is also required.

Qualifications

• 6+ years of technical support experience.
• Strong knowledge of Windows & MS Office.
• Ability to validate full disk encryption.

Responsibilities

• Triage and resolve Level II/III incidents & service requests.
• Troubleshoot hardware, software, network, and user access issues.
• Create and update knowledge base articles.

Skills

Technical support experience

Windows & MS Office support

Active Directory experience

Desk-side support

Customer service skills

Excellent communication

Job description

Technical Support Analyst (Contract through 9/30/2026)

Locations: Lakewood & Aurora, CO (with occasional support for other sites)

We’re hiring a Technical Support Analyst to deliver high-touch, in-person support, helping users stay productive and confident with their technology.

What You’ll Do

• Triage and resolve Level II/III incidents & service requests
• Handle some Level I support as needed
• Troubleshoot hardware, software, Windows, network, and user access issues
• Confirm resolution with end users and update the ITSM ticketing system
• Partner with infrastructure, security, apps, database, and governance teams
• Follow and support IT security policies and procedures
• Create and update knowledge base articles
• Contribute to continual service improvement initiatives
• Support multiple tasks/projects in a fast-moving environment
• Be available for flex hours, on-call rotations, and occasional weekends

What You Bring

• 6+ years of technical support experience
• Strong Windows & MS Office support
• Active Directory experience
• Experience in imaging/configuring new PCs + re-imaging devices and installing approved apps/access
• Familiarity with email spam filtering tools
• Ability to validatefull disk encryption
• Strong desk-side support and customer service skills
• Excellent communication + documentation habits

Requirements

• Reliable vehicle + ability to transport IT equipment between offices
• Use your personal cell phone for work calls/texts
• Ability to pass background check + drug test (excluding marijuana)

Benefits (W-2 Contractors)

Visionaire Partners offers benefits that include a 401(k) plan with up to a 4% match, medical/dental/vision coverage, life insurance, disability coverage, FSA options, and more.