Hybrid IT Support Specialist — Windows & AD, On-Call

Concero; Creve Coeur (MO); Hybrid; USD 34,440 - 41,328; Full time

Job summary

A technology firm in Creve Coeur is seeking an IT Support Analyst to provide technical support for internal users. Responsibilities include diagnosing hardware and software issues, managing support tickets, and assisting with user accounts. Ideal candidates have 1–3 years in IT support and strong communication skills. This role offers a pay range of $25-$30/hr with a potential hybrid work schedule.

Qualifications

• 1–3 years of experience in an IT support/help desk environment.
• Strong knowledge of Windows 11.
• Experience with Microsoft 365 and Active Directory.
• Excellent interpersonal and communication skills.
• Ability to prioritize tasks effectively.

Responsibilities

• Provide Tier 1 technical support to internal users.
• Diagnose and resolve hardware, software, and networking issues.
• Set up and configure workstations, laptops, and mobile devices.
• Manage and maintain support ticketing systems.
• Assist with user account administration.

Skills

Customer service mindset

Technical support

Windows 11

Microsoft 365

Active Directory

Interpersonal skills

Support ticketing systems

Education

Associate’s degree in computer science or information technology

Tools

Remote management tools

Job description

A technology firm in Creve Coeur is seeking an IT Support Analyst to provide technical support for internal users. Responsibilities include diagnosing hardware and software issues, managing support tickets, and assisting with user accounts. Ideal candidates have 1–3 years in IT support and strong communication skills. This role offers a pay range of $25-$30/hr with a potential hybrid work schedule.