Tech Repair & Customer Care Specialist

Native American Talent; Columbus (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Stock programs for employees

Employee stock purchase plan

Comprehensive medical and dental

retirement benefits

Discounted products and free services

Education expense reimbursement

Discretionary bonuses or commissions

Relocation

Job summary

Apple Retail is seeking a Technical Specialist who provides technical support and skilled troubleshooting for customers, while delivering an only-at-Apple experience. You empower customers to get the most from their products and educate them on repair options and services.

You will develop knowledge on Apple products, assist with repairs, troubleshoot hardware and software, and collaborate with team leaders to address recurring issues, embedding Apple's values of inclusion and customer care.

Qualifications

• Availability to work a schedule based on business needs including nights, weekends, and public holidays in the retail store.
• Reliably attend work as scheduled, in line with local laws and accommodations.

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
• Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
• Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.

Skills

Technical expertise Apple products and

Troubleshooting skills

Interpersonal communication

Ability to learn quickly

Team collaboration

Curiosity and learning orientation

Respect for diversity and client data

Job description

Apple Retail is seeking a Technical Specialist who provides technical support and skilled troubleshooting for customers, while delivering an only-at-Apple experience. You empower customers to get the most from their products and educate them on repair options and services.

You will develop knowledge on Apple products, assist with repairs, troubleshoot hardware and software, and collaborate with team leaders to address recurring issues, embedding Apple's values of inclusion and customer care.