Retail Tech Specialist - Expert Support & In-Store Repairs

Lex; Annapolis (MD); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Product discounts

Education reimbursement

Job summary

Apple Retail is seeking a Technical Specialist to deliver expert technical support, educate customers on Apple products, and guide them through repair options. You will help customers get the most from their devices and services while contributing to a welcoming, inclusive store environment.

In this role you will stay current on Apple repair processes, troubleshoot issues, and work with team leaders to identify recurring problems, sharing feedback with Apple to improve service quality.

Qualifications

• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
• Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
• Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Technical expertise

Troubleshooting

Interpersonal skills

Teamwork

Job description

Apple Retail is seeking a Technical Specialist to deliver expert technical support, educate customers on Apple products, and guide them through repair options. You will help customers get the most from their devices and services while contributing to a welcoming, inclusive store environment.

In this role you will stay current on Apple repair processes, troubleshoot issues, and work with team leaders to identify recurring problems, sharing feedback with Apple to improve service quality.