Technical Specialist: Product Expert & Customer Support

Socket.dev; Edison (NJ); On-site; USD 25,000 - 39,000; Full time

Job summary

Apple Retail is looking for a Technical Specialist to deliver expert technical support, troubleshoot devices, and guide customers through repair options and product features. You will educate customers on services, work with the team to resolve issues, and maintain an inclusive, high-energy store environment.

You should be flexible to work evenings, weekends, and holidays, and reliably attend scheduled shifts, contributing to a positive customer experience in a fast-paced retail setting at Apple.

Qualifications

• Flexibility to work nights, weekends and holidays as needed.
• Reliable attendance and punctuality in scheduled shifts.

Responsibilities

• Provide technical support and troubleshooting for Apple hardware and software.
• Educate customers on repairs, options and product features.
• Assist customers with inquiries and guide purchases when appropriate.
• Contribute to an inclusive team environment and uphold Apple values.
• Support team leaders by identifying recurring issues and providing feedback.

Skills

Apple product knowledge

Troubleshooting

Interpersonal skills

Teamwork

Customer service

Job description

Apple Retail is looking for a Technical Specialist to deliver expert technical support, troubleshoot devices, and guide customers through repair options and product features. You will educate customers on services, work with the team to resolve issues, and maintain an inclusive, high-energy store environment.

You should be flexible to work evenings, weekends, and holidays, and reliably attend scheduled shifts, contributing to a positive customer experience in a fast-paced retail setting at Apple.