In-Store Tech Specialist: Repairs, Support & Customer Care

Apple; Lansing (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

Apple Retail is seeking a Technical Specialist to deliver outstanding service, troubleshoot issues, and educate customers on repair options and Apple products.

You will stay updated on Genius Bar repair processes, work with team leaders to identify recurring problems, and contribute to an inclusive environment while upholding Apple values. This role requires flexibility for evenings, weekends, and holidays in a fast-paced store setting.

Qualifications

• Availability to work a schedule including nights, weekends and holidays.
• Ability to troubleshoot and identify root causes in a customer service context.
• Strong interpersonal skills and customer care orientation.

Responsibilities

• Provide technical support and troubleshoot for customers on Apple products and services.
• Educate customers about repair options and product features to maximize satisfaction.
• Collaborate with team leaders to identify recurring repair problems and relay feedback to Apple.
• Deliver outstanding service in a fast-paced retail environment and contribute to an inclusive team culture.

Skills

Technical product knowledge

Troubleshooting expertise

Interpersonal skills

Team collaboration

Curiosity and learning

Job description

Apple Retail is seeking a Technical Specialist to deliver outstanding service, troubleshoot issues, and educate customers on repair options and Apple products.

You will stay updated on Genius Bar repair processes, work with team leaders to identify recurring problems, and contribute to an inclusive environment while upholding Apple values. This role requires flexibility for evenings, weekends, and holidays in a fast-paced store setting.