Retail Tech Support & Repair Specialist

Apple; New York (NY); On-site; USD 55,000 - 71,000; Full time

Benefits offered by this job

Apple stock programs

Employee Stock Purchase Plan

Medical and dental coverage

Tuition reimbursement

Job summary

Apple Retail is seeking a Technical Specialist to deliver expert technical support and troubleshooting for customers, while generating excitement for Apple products and services. You will educate customers on repair options and guide them to the best solutions, including product recommendations and relevant purchasing options.

Join a team that values inclusion, supports learning, and maintains high standards of service.

Qualifications

• Demonstrated technical expertise on Apple products and services.
• Strong customer service and interpersonal skills.
• Ability to follow troubleshooting steps to identify root causes.

Responsibilities

• Provide technical support and troubleshooting for customers.
• Educate customers on repair options and Apple services.
• Resolve service concerns with care and empathy.
• Collaborate with leaders to address recurring issues and feedback.

Skills

Technical product knowledge

Customer service skills

Troubleshooting ability

Tools

Apple diagnostics tools

CRM / ticketing software

Job description

Apple Retail is seeking a Technical Specialist to deliver expert technical support and troubleshooting for customers, while generating excitement for Apple products and services. You will educate customers on repair options and guide them to the best solutions, including product recommendations and relevant purchasing options.

Join a team that values inclusion, supports learning, and maintains high standards of service.