Retail Tech Specialist – Repairs & Troubleshooting

Socket.dev; Tigard (OR); On-site; USD 25,000 - 33,000; Full time

Job summary

Apple Retail is seeking a Technical Specialist to deliver expert technical support and skilled troubleshooting for customers, while promoting an exciting Apple experience. You will educate customers on repair options, diagnose issues with hardware and software, and collaborate with team leaders to improve service quality.

The role may require evenings, weekends, and holiday shifts in a retail store, with a focus on delivering exceptional customer service and fostering an inclusive environment in

Qualifications

• Availability to work a schedule including nights, weekends, and public holidays in the retail store.
• Demonstrated technical expertise with Apple products and services.
• Strong interpersonal skills for customer service.
• Willingness to learn about Apple products and third-party products to enhance the customer experience.

Responsibilities

• Provide technical support and skilled troubleshooting for customers.
• Educate customers on repair options and Apple services.
• Diagnose and resolve service concerns for Apple hardware and software.
• Collaborate with team leaders to identify recurring repair issues and improve service quality.

Skills

Technical knowledge

Troubleshooting

Customer service

Teamwork

Communication

Tools

Apple hardware

Job description

Apple Retail is seeking a Technical Specialist to deliver expert technical support and skilled troubleshooting for customers, while promoting an exciting Apple experience. You will educate customers on repair options, diagnose issues with hardware and software, and collaborate with team leaders to improve service quality.

The role may require evenings, weekends, and holiday shifts in a retail store, with a focus on delivering exceptional customer service and fostering an inclusive environment in