Tech Support & Repair Specialist

Apple; Whitehall (Lehigh County); On-site; USD 42,000 - 56,000; Full time

Job summary

Apple Retail is looking for a Technical Specialist to provide expert technical support and skilled troubleshooting for Apple customers. You will educate customers on repair options and Apple products, ensuring an engaging and informed experience.

You will troubleshoot hardware and software issues, deliver exceptional service, and help customers get the most from their Apple devices while maintaining a welcoming, inclusive environment.

Qualifications

• Experience in diagnosing and resolving hardware and software issues for consumer electronics.
• Ability to explain technical information to non-technical customers.
• Strong patient and empathetic communication when assisting customers.

Responsibilities

• Provide technical support and troubleshooting for Apple products and services.
• Educate customers on repair options and product features.
• Identify customer needs, offer product/service recommendations, and guide purchasing decisions.
• Collaborate with team leadership to address recurring issues and share feedback.

Skills

Technical knowledge

Troubleshooting

Customer service

Interpersonal skills

Learning agility

Job description

Apple Retail is looking for a Technical Specialist to provide expert technical support and skilled troubleshooting for Apple customers. You will educate customers on repair options and Apple products, ensuring an engaging and informed experience.

You will troubleshoot hardware and software issues, deliver exceptional service, and help customers get the most from their Apple devices while maintaining a welcoming, inclusive environment.