Technical Services Specialist II - Construction Support

LATICRETE International; New Berlin (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

LATICRETE International, based in New Berlin, Wisconsin, is seeking a Technical Services Representative II. This role involves providing technical services and support through various communication methods while ensuring customer satisfaction.

Key responsibilities include resolving complaints, coordinating technical support requests, and maintaining documentation in Salesforce. Ideal candidates should have at least 3 years in construction and strong communication abilities.

Qualifications

• Minimum of 3 years experience in the construction industry.
• Minimum of 2 years experience in Technical Services or comparable.
• Strong interpersonal, written, and verbal communication skills.

Responsibilities

• Provide technical services to architects, contractors, and homeowners.
• Coordinate requests for technical support and training.
• Assist in creating and updating technical data sheets.

Skills

Customer service

Technical knowledge

Interpersonal skills

Computer skills: Microsoft Office

Salesforce experience

Fluency in a second language

Education

High School Diploma

Tools

Salesforce

JD Edwards

Job description

LATICRETE International, based in New Berlin, Wisconsin, is seeking a Technical Services Representative II. This role involves providing technical services and support through various communication methods while ensuring customer satisfaction.

Key responsibilities include resolving complaints, coordinating technical support requests, and maintaining documentation in Salesforce. Ideal candidates should have at least 3 years in construction and strong communication abilities.