Technical Services Specialist II – Construction Support

LATICRETE International; Plano (TX); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in Plano, Texas is seeking a Technical Services Representative II to provide technical assistance to internal and external customers. The role involves resolving complaints through phone, chat, and email, ensuring customer satisfaction across the globe.

The ideal candidate will have over 3 years in the construction industry and experience in Technical Services. Benefits include medical, dental, vision, and more.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of experience in Technical Services or comparable industry experience.
• Fluency in a second language preferred.

Responsibilities

• Provide technical services to customers through various communication channels.
• Resolve complaints and issues in a timely manner using Salesforce.
• Coordinate technical support requests with sales and field representatives.

Skills

Customer interaction skills

Problem-solving skills

Technical knowledge

Education

High School Diploma

Degree preferred

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International in Plano, Texas is seeking a Technical Services Representative II to provide technical assistance to internal and external customers. The role involves resolving complaints through phone, chat, and email, ensuring customer satisfaction across the globe.

The ideal candidate will have over 3 years in the construction industry and experience in Technical Services. Benefits include medical, dental, vision, and more.