Technical Services Specialist II – Construction Support

LATICRETE International; Middleborough (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Technical Services Representative II to provide innovative technical services to internal and external customers, ensuring satisfaction and resolving inquiries through various channels. This role requires strong communication skills and a minimum of three years of experience in construction and technical services.

Join our family-oriented company, dedicated to improving lives and the built environment. With benefits like medical, dental, and 401k, you can expect a fulfilling career with growth opportunities.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of experience in Technical Services or comparable industry experience.
• Fluency in a second language preferred.

Responsibilities

• Provide technical services to customers through various channels.
• Investigate and settle customer complaints professionally.
• Coordinate technical support requests with sales representatives.

Skills

Customer service

Interpersonal skills

Technical service experience

Salesforce knowledge

Construction knowledge

Education

High School Diploma; degree preferred

Tools

Salesforce

JD Edwards

Microsoft Office Suite

Job description

LATICRETE International is seeking a Technical Services Representative II to provide innovative technical services to internal and external customers, ensuring satisfaction and resolving inquiries through various channels. This role requires strong communication skills and a minimum of three years of experience in construction and technical services.

Join our family-oriented company, dedicated to improving lives and the built environment. With benefits like medical, dental, and 401k, you can expect a fulfilling career with growth opportunities.