Technical Services Specialist II – Construction Support

LATICRETE International; Valley Center (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Technical Services Representative II based in Valley Center, California. This role involves providing customer support through phone and online channels, ensuring timely resolution of complaints, and delivering technical guidance to clients in the construction industry.

The ideal candidate will have 3 years of construction industry experience, strong communication skills, and familiarity with Salesforce. Join LATICRETE's dedicated team to contribute to high-performance tile and stone installation systems globally.

Qualifications

• 3+ years of experience in the construction industry.
• 2+ years in Technical Services or comparable experience.
• Experience with Salesforce preferred.

Responsibilities

• Provide technical services through various channels.
• Investigate and resolve customer complaints efficiently.
• Assist Technical Service Supervisor with departmental procedures.

Skills

Customer service

Technical knowledge in construction

Salesforce proficiency

Communication skills

Education

High School Diploma

Degree in a relevant field

Tools

Salesforce

Microsoft Office

Job description

LATICRETE International is seeking a Technical Services Representative II based in Valley Center, California. This role involves providing customer support through phone and online channels, ensuring timely resolution of complaints, and delivering technical guidance to clients in the construction industry.

The ideal candidate will have 3 years of construction industry experience, strong communication skills, and familiarity with Salesforce. Join LATICRETE's dedicated team to contribute to high-performance tile and stone installation systems globally.