Technical Services Specialist II – Construction Support

LATICRETE International; Sherrills Ford (NC); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in Sherrills Ford, NC is seeking a Technical Services Representative II. This role involves providing technical support to customers and resolving complaints. Ideal candidates will have a minimum of 3 years in the construction industry and experience with Salesforce.

Responsibilities include customer interactions, job site visits, and support for technical training programs. Benefits include medical, dental, 401k, and more. Join LATICRETE and make a difference in the construction industry!

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of experience in Technical Services or comparable industry experience.
• Knowledge of LATICRETE product lines, applications and construction practices.

Responsibilities

• Provide technical services to architects, contractors, and internal customers.
• Investigate and settle customer complaints.
• Coordinate incoming requests for technical support.

Skills

Customer service skills

Salesforce experience

Construction methods knowledge

Intermediate Microsoft Office skills

Bilingual communication

Education

High School Diploma

Preferred degree

Tools

Salesforce

JD Edwards

Job description

LATICRETE International in Sherrills Ford, NC is seeking a Technical Services Representative II. This role involves providing technical support to customers and resolving complaints. Ideal candidates will have a minimum of 3 years in the construction industry and experience with Salesforce.

Responsibilities include customer interactions, job site visits, and support for technical training programs. Benefits include medical, dental, 401k, and more. Join LATICRETE and make a difference in the construction industry!