Technical Services Specialist II – Construction Support

LATICRETE International; Virginia (MN); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International, located in Virginia, is seeking a Technical Services Representative II to provide technical services to customers and resolve complaints effectively. The ideal candidate will have a strong background in the construction industry and experience with Salesforce. This role involves customer interactions, internal support, and participation in special projects.

Join a family-owned company with over 65 years of experience in innovative construction solutions, and benefit from competitive medical, dental, and vision packages, along with a flexible spending program.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of experience in Technical Services or comparable industry experience.
• Fluency in a second language preferred.

Responsibilities

• Provide technical services to customers through various channels.
• Investigate and settle customer complaints through Salesforce.
• Create and update technical data sheets and advisories.

Skills

Interpersonal skills

Communication skills

Salesforce

JD Edwards

Knowledge of construction methods

Education

High School Diploma

Degree preferred

Tools

Microsoft Office

Salesforce

Job description

LATICRETE International, located in Virginia, is seeking a Technical Services Representative II to provide technical services to customers and resolve complaints effectively. The ideal candidate will have a strong background in the construction industry and experience with Salesforce. This role involves customer interactions, internal support, and participation in special projects.

Join a family-owned company with over 65 years of experience in innovative construction solutions, and benefit from competitive medical, dental, and vision packages, along with a flexible spending program.