Technical Services Specialist II – Construction Support

LATICRETE International; Bennettsville (SC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Paid holidays

Flexible spending

Job summary

LATICRETE International, based in Bennettsville, South Carolina, is seeking a Technical Services Representative II to provide excellent technical support. This role involves collaborating with architects, contractors, and customers through calls and chats to resolve issues and enhance service delivery.

The ideal candidate will have at least 3 years in the construction industry, expertise in Salesforce, and strong communication skills. Benefits include medical, dental, vision insurance, and flexible spending. Join us to make a difference!

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years in Technical Services or comparable experience.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Provide technical services to customers through various channels.
• Investigate and resolve customer complaints promptly.
• Support Technical Services training programs.

Skills

Customer service

Technical knowledge

Salesforce proficiency

Construction industry experience

Communication skills

Education

High School Diploma; degree preferred

Tools

Salesforce

Microsoft Office

Job description

LATICRETE International, based in Bennettsville, South Carolina, is seeking a Technical Services Representative II to provide excellent technical support. This role involves collaborating with architects, contractors, and customers through calls and chats to resolve issues and enhance service delivery.

The ideal candidate will have at least 3 years in the construction industry, expertise in Salesforce, and strong communication skills. Benefits include medical, dental, vision insurance, and flexible spending. Join us to make a difference!