Technical Services Specialist II – Construction Support

LATICRETE International; Simpsonville (SC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance and AD&D

Job summary

LATICRETE International, located in Simpsonville, SC, is looking for a Technical Services Representative II. This role focuses on providing technical support to customers, facilitating effective communication, and resolving complaints.

With a strong emphasis on teamwork and customer engagement, the ideal candidate will have experience in the construction industry and technical services, alongside proficiency with Salesforce. Join LATICRETE for a rewarding career with competitive benefits.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of experience in Technical Services or comparable industry experience.
• Fluency in a second language preferred.

Responsibilities

• Provide technical services to customers through various channels.
• Investigate and settle customer complaints promptly.
• Support internal training programs for Technical Services.

Skills

Interpersonal communication

Salesforce

Construction methods knowledge

Microsoft Office

Customer support experience

Education

High School Diploma; degree preferred

Tools

Salesforce

JD Edwards

Job description

LATICRETE International, located in Simpsonville, SC, is looking for a Technical Services Representative II. This role focuses on providing technical support to customers, facilitating effective communication, and resolving complaints.

With a strong emphasis on teamwork and customer engagement, the ideal candidate will have experience in the construction industry and technical services, alongside proficiency with Salesforce. Join LATICRETE for a rewarding career with competitive benefits.