Technical Services Specialist II – Construction Support

LATICRETE International; Pine Brook (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays and vacation time

Flexible spending

Life Insurance and AD&D

Job summary

LATICRETE International, located in Pine Brook, NJ, seeks a Technical Services Representative II to deliver outstanding technical assistance to customers. The role involves providing support via phone and email, managing complaints, and coordinating technical training.

Ideal candidates will have substantial experience in the construction sector and technical services, with strong communication skills and familiarity with Salesforce. The position offers opportunities for training and an environment that fosters innovation and teamwork.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of experience in Technical Services or comparable industry experience.
• Strong interpersonal, written, and verbal communication skills.

Responsibilities

• Provide technical services through phone calls, chats, emails.
• Resolve customer complaints and issues promptly.
• Coordinate requests for technical support with sales.

Skills

3+ years of construction industry experience

2+ years in Technical Services or comparable

Salesforce experience

Knowledge of architecture and construction methods

LATICRETE product knowledge

Strong communication skills

Education

High School Diploma; degree preferred

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International, located in Pine Brook, NJ, seeks a Technical Services Representative II to deliver outstanding technical assistance to customers. The role involves providing support via phone and email, managing complaints, and coordinating technical training.

Ideal candidates will have substantial experience in the construction sector and technical services, with strong communication skills and familiarity with Salesforce. The position offers opportunities for training and an environment that fosters innovation and teamwork.