Technical Services Specialist II – Construction Support

LATICRETE International; San Diego (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is looking for a Technical Services Representative II to provide technical services to customers through phone calls, website chat, and emails. Candidates should have a minimum of 3 years of experience in the construction industry and at least 2 years in Technical Services. Strong communication skills and familiarity with Salesforce are also required.

We offer comprehensive benefits including medical, dental, and tuition reimbursement. Join us in making a difference in the construction industry while supporting our dedicated team.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years in Technical Services or similar role.
• Fluent in a second language preferred.

Responsibilities

• Provide technical services to customers via phone, chat and email.
• Resolve customer complaints using Salesforce.
• Coordinate requests for support and training with technical representatives.

Skills

Customer Interaction

Salesforce

Construction Industry Knowledge

Communication Skills

Microsoft Office

Team Cooperation

Education

High School Diploma or equivalent

Tools

Salesforce

JD Edwards

Job description

LATICRETE International is looking for a Technical Services Representative II to provide technical services to customers through phone calls, website chat, and emails. Candidates should have a minimum of 3 years of experience in the construction industry and at least 2 years in Technical Services. Strong communication skills and familiarity with Salesforce are also required.

We offer comprehensive benefits including medical, dental, and tuition reimbursement. Join us in making a difference in the construction industry while supporting our dedicated team.