Technical Services Specialist II – Construction Support

LATICRETE International; Fort Worth (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in Fort Worth, Texas is seeking a Technical Services Representative II to provide technical support to customers via phone, chat, and email. The ideal candidate will have experience in the construction industry, particularly in technical services.

The role involves resolving customer complaints, offering material selection assistance, and supporting product knowledge. The position also requires the ability to handle technical inquiries and coordinate support with sales teams.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Experience in Technical Services or comparable industry experience for at least 2 years.
• Knowledge of architecture and construction methods is a plus.

Responsibilities

• Provide technical services to customers through various channels.
• Investigate and settle customer complaints using Salesforce.
• Coordinate technical support and training with sales representatives.

Skills

Customer Interaction

Technical Knowledge

Communication Skills

Salesforce

Construction Industry Knowledge

Education

High School Diploma; degree preferred

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International in Fort Worth, Texas is seeking a Technical Services Representative II to provide technical support to customers via phone, chat, and email. The ideal candidate will have experience in the construction industry, particularly in technical services.

The role involves resolving customer complaints, offering material selection assistance, and supporting product knowledge. The position also requires the ability to handle technical inquiries and coordinate support with sales teams.