Technical Services Specialist II – Construction Support

LATICRETE International; Fate (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International, located in Fate, Texas, is seeking a Technical Services Representative II to provide vital technical services to customers through multiple channels including phone and email. This role focuses on resolving complaints and providing support related to our construction products.

The ideal candidate should have a background in the construction sector and experience with Salesforce. Benefits include comprehensive health insurance, a 401k plan, and tuition reimbursement.

Qualifications

• Minimum 3 years of experience in the construction industry.
• Minimum 2 years in Technical Services or comparable experience.
• Knowledge of architecture and construction methods a plus.

Responsibilities

• Provide technical services to customers through various channels.
• Resolve complaints effectively and professionally.
• Coordinate technical support requests and job site visits.

Skills

Customer Interactions

Technical Services Knowledge

Salesforce Experience

Communication Skills

Education

High School Diploma

Degree Preferred

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International, located in Fate, Texas, is seeking a Technical Services Representative II to provide vital technical services to customers through multiple channels including phone and email. This role focuses on resolving complaints and providing support related to our construction products.

The ideal candidate should have a background in the construction sector and experience with Salesforce. Benefits include comprehensive health insurance, a 401k plan, and tuition reimbursement.