Technical Services Specialist II – Construction Support

LATICRETE International; Fischer (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Paid holidays and vacation

Flexible spending

Life Insurance

Job summary

LATICRETE International in Fischer, Texas is seeking a Technical Services Representative II. This role requires providing technical support to customers and resolving issues in a timely manner. You will interact with architects, contractors, and customers via phone, email, and chat, ensuring they receive accurate information on product selection and installation methods.

The ideal candidate will have at least 3 years of construction experience and 2 years in technical services. In return, we offer a range of benefits, including medical, dental, and flexible spending opportunities.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of experience in Technical Services or comparable industry experience.
• Knowledge of LATICRETE product lines and construction practices.

Responsibilities

• Provide technical services to customers through various channels.
• Investigate and settle customer complaints with Salesforce.
• Coordinate incoming requests for technical support.

Skills

Interpersonal communication

Salesforce

Technical knowledge

Microsoft Office

Education

High School Diploma

Degree preferred

Tools

Salesforce

JD Edwards

Job description

LATICRETE International in Fischer, Texas is seeking a Technical Services Representative II. This role requires providing technical support to customers and resolving issues in a timely manner. You will interact with architects, contractors, and customers via phone, email, and chat, ensuring they receive accurate information on product selection and installation methods.

The ideal candidate will have at least 3 years of construction experience and 2 years in technical services. In return, we offer a range of benefits, including medical, dental, and flexible spending opportunities.