Technical Services Specialist II - Construction Support

LATICRETE International; Lake Worth (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

LATICRETE International in Lake Worth, Texas, is seeking a Technical Services Representative II to provide technical support to internal and external customers. The role involves resolving complaints, assisting in training, and participating in special projects.

Candidates should have at least 3 years of construction industry experience and 2 years in technical services. Strong communication skills and Salesforce knowledge are essential. The position may require up to 20% travel.

Qualifications

• Minimum of 3 years experience in the construction industry.
• Minimum of 2 years experience in Technical Services or comparable industry experience.
• Strong interpersonal, written, and verbal communication skills.

Responsibilities

• Provide technical services to architects and contractors.
• Investigate and settle customer complaints using Salesforce.
• Assist in training programs and support Technical Services.

Skills

Customer service

Technical support

Salesforce knowledge

Interpersonal skills

Communication skills

Construction industry experience

Microsoft Office

Education

High School Diploma (Degree preferred)

Tools

Salesforce

JD Edwards

Job description

LATICRETE International in Lake Worth, Texas, is seeking a Technical Services Representative II to provide technical support to internal and external customers. The role involves resolving complaints, assisting in training, and participating in special projects.

Candidates should have at least 3 years of construction industry experience and 2 years in technical services. Strong communication skills and Salesforce knowledge are essential. The position may require up to 20% travel.