Technical Services Specialist II – Construction Support

LATICRETE International; Lakeway (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Technical Services Representative II based in Lakeway, Texas. The role involves providing technical services to customers through calls, chats, and emails while ensuring prompt resolution of inquiries and complaints.

Qualified candidates should have at least 3 years of experience in the construction sector, alongside strong communication skills and a customer-centric attitude. The position offers medical, dental, and tuition reimbursement benefits.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of experience in Technical Services or comparable industry experience.
• Fluency in a second language preferred.

Responsibilities

• Provide technical services to customers via phone, chat, and email.
• Investigate and resolve customer complaints professionally.
• Coordinate requests for technical support with sales staff.

Skills

Customer service

Technical services experience

Interpersonal skills

Salesforce knowledge

Microsoft Office proficiency

Education

High School Diploma

Degree in related field

Tools

Salesforce

JD Edwards

Job description

LATICRETE International is seeking a Technical Services Representative II based in Lakeway, Texas. The role involves providing technical services to customers through calls, chats, and emails while ensuring prompt resolution of inquiries and complaints.

Qualified candidates should have at least 3 years of experience in the construction sector, alongside strong communication skills and a customer-centric attitude. The position offers medical, dental, and tuition reimbursement benefits.