Technical Services Specialist II – Construction Support

LATICRETE International; Frisco (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Paid holidays and vacation

Life Insurance

Job summary

LATICRETE International, located in Frisco, Texas, is seeking a Technical Services Representative II. This role provides essential technical support to internal and external customers via phone, chat, and email, addressing complaints and resolving issues efficiently.

The ideal candidate will possess at least 3 years of construction industry experience along with strong communication skills and familiarity with Salesforce. The position includes benefits such as medical and dental insurance, tuition reimbursement, and generous paid time off.

Qualifications

• Minimum 3 years of experience in the construction industry.
• Minimum 2 years in Technical Services or comparable experience.
• Fluency in a second language preferred.

Responsibilities

• Provide technical services to customers through various channels.
• Investigate and settle customer complaints using Salesforce.
• Coordinate incoming requests for technical support and training.

Skills

Technical services experience

Interpersonal communication

Salesforce knowledge

Knowledge of construction methods

Education

High School Diploma; degree preferred

Tools

Salesforce

Microsoft Office

Job description

LATICRETE International, located in Frisco, Texas, is seeking a Technical Services Representative II. This role provides essential technical support to internal and external customers via phone, chat, and email, addressing complaints and resolving issues efficiently.

The ideal candidate will possess at least 3 years of construction industry experience along with strong communication skills and familiarity with Salesforce. The position includes benefits such as medical and dental insurance, tuition reimbursement, and generous paid time off.