Technical Services Specialist II – Construction Support

LATICRETE International; Kyle (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition Reimbursement

Paid Vacation

Paid Holidays

Job summary

LATICRETE International is seeking a Technical Services Representative II based in Kyle, Texas. This role involves providing technical support, resolving customer complaints, and coordinating with sales teams.

The ideal candidate requires experience in the construction industry and technical services, as well as strong communication skills. Benefits include medical, dental, vision plans, and a 401k program.

Qualifications

• 3+ years experience in construction industry required.
• 2+ years in Technical Services or comparable roles.
• Fluency in a second language preferred.

Responsibilities

• Provide technical support to customers via calls and emails.
• Resolve complaints diplomatically through Salesforce.
• Update customer interactions in Salesforce as needed.

Skills

Customer Service

Communication Skills

Salesforce

Technical Knowledge

Team Cooperation

Education

High School Diploma

Degree Preferred

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International is seeking a Technical Services Representative II based in Kyle, Texas. This role involves providing technical support, resolving customer complaints, and coordinating with sales teams.

The ideal candidate requires experience in the construction industry and technical services, as well as strong communication skills. Benefits include medical, dental, vision plans, and a 401k program.