Technical Services Specialist II - Construction Support

LATICRETE International; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

LATICRETE International, based in Phoenix, AZ, is seeking a Technical Services Representative II to provide technical services to clients through multiple communication channels. The ideal candidate will have minimum 3 years' construction experience and be proficient in Salesforce.

This role involves customer interactions, resolving complaints, and supporting the technical service team to enhance service quality.

The position requires a high school diploma, strong communication skills, and the ability to lift up to 50 lbs. Travel may be required up to 20% of the time.

Qualifications

• Minimum of 3 years experience in the construction industry.
• Minimum of 2 years experience in Technical Services or a comparable industry.
• Knowledge of architecture and construction methods preferred.

Responsibilities

• Provide technical services through calls, emails, and chats.
• Investigate and settle customer complaints.
• Support training programs and create technical documentation.

Skills

Customer interactions

Salesforce experience

Team cooperation

Intermediate Microsoft Office skills

Fluency in a second language

Education

High School Diploma (Degree preferred)

Tools

Salesforce

JD Edwards

Job description

LATICRETE International, based in Phoenix, AZ, is seeking a Technical Services Representative II to provide technical services to clients through multiple communication channels. The ideal candidate will have minimum 3 years' construction experience and be proficient in Salesforce.

This role involves customer interactions, resolving complaints, and supporting the technical service team to enhance service quality.

The position requires a high school diploma, strong communication skills, and the ability to lift up to 50 lbs. Travel may be required up to 20% of the time.