Technical Services Specialist II - Construction Support

LATICRETE International; Eagle Pass (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

LATICRETE International is seeking a Technical Services Representative II to provide technical services and resolve customer complaints effectively. The role involves interacting with architects, contractors, and distributors, ensuring they receive accurate information regarding our products.

Preferred candidates will have a minimum of 3 years' experience in the construction industry and familiarity with Salesforce. This position also requires excellent communication skills and the ability to create supportive technical documentation.

The role may include some travel, presenting a dynamic opportunity to contribute to a global leader in construction.

Qualifications

• Minimum of 3 years experience in the construction industry.
• Minimum of 2 years experience in Technical Services or comparable industry experience.
• Fluency in a second language preferred.

Responsibilities

• Provide technical services to customers via various communication methods.
• Investigate and resolve customer complaints efficiently.
• Support technical training programs and documentation creation.

Skills

Customer Interactions

Salesforce

Technical Support

Communication Skills

Microsoft Office

Education

High School Diploma (Degree preferred)

Tools

Salesforce

JD Edwards

Job description

LATICRETE International is seeking a Technical Services Representative II to provide technical services and resolve customer complaints effectively. The role involves interacting with architects, contractors, and distributors, ensuring they receive accurate information regarding our products.

Preferred candidates will have a minimum of 3 years' experience in the construction industry and familiarity with Salesforce. This position also requires excellent communication skills and the ability to create supportive technical documentation.

The role may include some travel, presenting a dynamic opportunity to contribute to a global leader in construction.