Technical Services Specialist II – Construction Support

LATICRETE International; Michigan; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International, based in Michigan, is looking for a Technical Services Representative II to deliver exceptional technical services to customers through various channels. The ideal candidate will have over three years of experience in the construction sector and will be responsible for resolving customer inquiries effectively.

This role requires proficiency in Salesforce, strong communication skills, and a good understanding of construction methods. Candidates who are passionate about making a difference in their communities and the industry should apply.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of experience in Technical Services or comparable industry experience.
• Strong interpersonal, written, and verbal communication skills.

Responsibilities

• Provide technical services to architects, contractors, and homeowners.
• Investigate customer complaints through Salesforce.
• Coordinate technical support and training requests.

Skills

Customer Service

Salesforce

Technical Support

Communication Skills

Construction Knowledge

Education

High School Diploma

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International, based in Michigan, is looking for a Technical Services Representative II to deliver exceptional technical services to customers through various channels. The ideal candidate will have over three years of experience in the construction sector and will be responsible for resolving customer inquiries effectively.

This role requires proficiency in Salesforce, strong communication skills, and a good understanding of construction methods. Candidates who are passionate about making a difference in their communities and the industry should apply.