Technical Services Specialist II – Construction Support

LATICRETE International; Fort Mohave (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Flexible spending

Life Insurance

Job summary

LATICRETE International in Fort Mohave, Arizona is looking for a Technical Services Representative II to provide technical support to customers via phone, email, and chat. The ideal candidate should have experience in the construction industry and strong communication skills.

The role involves investigating customer issues, collaborating with sales representatives, and assisting with technical training and documentation. This is a full-time position offering various benefits, including medical and 401k.

Qualifications

• Minimum of 3 years experience in the construction industry.
• Minimum of 2 years experience in Technical Services.
• Strong interpersonal, written, and verbal communication skills.

Responsibilities

• Provide technical services to customers via various channels.
• Investigate and resolve customer complaints promptly.
• Support training programs and create technical documentation.

Skills

Customer interaction

Problem-solving

Technical services

Salesforce proficiency

Technical communication

Education

High School Diploma

Degree in relevant field

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International in Fort Mohave, Arizona is looking for a Technical Services Representative II to provide technical support to customers via phone, email, and chat. The ideal candidate should have experience in the construction industry and strong communication skills.

The role involves investigating customer issues, collaborating with sales representatives, and assisting with technical training and documentation. This is a full-time position offering various benefits, including medical and 401k.