Technical Services Specialist II – Construction Support

LATICRETE International; Oro Valley (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Technical Services Representative II in Oro Valley, Arizona. This role demands strong customer interaction skills and at least 3 years of experience in the construction industry. The position offers the opportunity to work with architects, contractors, and engineers while resolving technical issues.

Applicants should have technical knowledge, proficiency in Salesforce, and excellent communication skills. Full benefits package, including medical and paid holidays, is provided.

Qualifications

• Must have 3 years of experience in the construction industry.
• Requires 2 years of experience in Technical Services or equivalent.
• Knowledge of architecture and construction methods is advantageous.

Responsibilities

• Provide technical services through various communication channels.
• Investigate and resolve customer complaints promptly.
• Coordinate training and support with sales and technical teams.
• Participate in job site visits and follow-up requests.

Skills

Customer service experience

Salesforce expertise

Technical knowledge of construction

Communication skills

Intermediate Microsoft Office

Fluency in a second language

Education

High School Diploma

Degree preferred

Tools

Salesforce

JD Edwards

Microsoft Office Suite

Job description

LATICRETE International is seeking a Technical Services Representative II in Oro Valley, Arizona. This role demands strong customer interaction skills and at least 3 years of experience in the construction industry. The position offers the opportunity to work with architects, contractors, and engineers while resolving technical issues.

Applicants should have technical knowledge, proficiency in Salesforce, and excellent communication skills. Full benefits package, including medical and paid holidays, is provided.