Technical Services Analyst II
Rheem Manufacturing
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Job summary
Rheem North America Division in Scottsboro, AL is seeking a Technical Services Analyst II for plant IT support. The role includes installing, diagnosing, repairing, maintaining, and upgrading hardware, software, and peripherals used in plant operations.
You will monitor and troubleshoot network connectivity and reliability, support manufacturing projects, and assist with Quality/Engineering software applications. Expect 75-80% floor work and 20% desk troubleshooting.
Qualifications
- Experience in IT support for manufacturing environments.
- Ability to diagnose and repair hardware, software, and peripherals.
- Familiarity with plant floor network connectivity and project support.
Responsibilities
- Install, diagnose, repair, maintain, and upgrade plant IT hardware and software.
- Monitor, report, and troubleshoot plant network connectivity.
- Support manufacturing projects, including Ethernet drops and IP addressing, and assist with Quality/Engineering software.
- Spend majority of time on the plant floor with some desktop and wireless issue resolution.
Skills
Tools
Job description
The Technical Services Analyst IIis a manufacturing plant support position within Information Technology. This position willprovide support for desktop/laptop computers and peripherals, which includes installation, diagnosis, repair, maintenance, and upgrades to all hardware, software, and peripheral equipment related to plant operations, while ensuring optimal performance.This position will be responsible formonitoring, reporting, and troubleshooting network connectivity and reliability issues related to the plant. In addition, support of manufacturing projects is required and will involve identification of Ethernet drops, IP addressing, monitor setup, and assistance with Quality/ Engineering software applications.The position will spend 75%-80% of their timeon the plant floor, and 20% resolving typical PC/software/wireless issues.
This position will serve Rheem North America Division located in Scottsboro, AL (Onsite).
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