Technical Services Analyst I

Nortekhvac; Montgomery (AL); On-site; USD 50,000 - 70,000; Full time

Job summary

Rheem North America in Montgomery, AL is seeking a Technical Services Analyst I to provide manufacturing IT support. The role covers desktop/laptop care, hardware/software upgrades, and project assistance for plant operations.

The position focuses on diagnosing and resolving hardware, software, and networking issues onsite at the Montgomery plant to ensure continuous production operations.

Responsibilities

• Provide desktop/laptop support for plant operations.
• Diagnose, repair, maintain, and upgrade hardware/software and peripherals.
• Monitor and troubleshoot network connectivity and reliability.
• Support manufacturing projects involving Ethernet drops, IP addressing, monitor setup, and software applications.

Skills

Desktop support

Diagnostics & troubleshooting

Networking basics

Hardware maintenance

Software installation

Job description

The Technical Services Analyst Iis a manufacturing plant support position within Information Technology. The position willprovide support for desktop/laptop computers and peripherals, which includes installation, diagnosis, repair, maintenance, and upgrades to all hardware, software, and peripheral equipment related to plant operations, while ensuring optimal performance.This position will be responsible formonitoring, reporting, and troubleshooting network connectivity and reliability issues related to the plant.In addition, support of manufacturing projects is required and will involve identification of Ethernet drops, IP addressing, monitor setup, and assistance with Quality/ Engineering software applications.

This position will serve Rheem North America located in Montgomery, AL (Onsite).