Industrial IT Tech: Plant Floor Network & Desktop Support

Rheem Manufacturing Company

Scottsboro (AL)

On-site

USD 56,000 - 72,000

Full time

5 days ago

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Job summary

Rheem North America Division in Scottsboro, AL is seeking an IT Technical Services Analyst II to support desktop/laptop hardware, software, and plant-floor applications. You will monitor network connectivity, assist with manufacturing projects, and resolve PC/software issues on the plant floor about 75–80% of the time.

Join Rheem to help maintain security standards, configure servers, and collaborate with product managers and engineers.

Qualifications

Bachelor’s degree in Information Systems, Information Technology, Computer Engineering, Business Administration, related field, or equivalent experience.
3+ years of experience in IT Technical Support, Network Administration, and/or engineering related fields.
An innovative solution-first spirit and an ability to think creatively.
Ability to lift at least 50 pounds and ability to work in an industrial / manufacturing environment.
Proficient computer skills and in-depth knowledge of MS Office Suite.
Strong PC hardware setup and troubleshooting skills.
Strong user skills with Microsoft Office Professional (Outlook, Word, Excel, PowerPoint).
Self-Starter with the ability to work independently or as a member of the team to achieve desired results.
High technical aptitude.
Able to work with cross-functional teams (e.g., product managers, engineers, business teams) and external subject matter experts.
Great presentation and communication skills.

Responsibilities

Install, configure, setup, support and maintain all personal computers and peripherals according to enterprise standards and connect them to the LAN.
Perform basic troubleshooting, assist user personnel with issues and conduct training as needed.
Maintain enterprise security standards – Active Directory, virus protection, browser controls, cell phones.
Troubleshoot routine problems associated with the LAN and WAN connectivity under the supervision of senior staff.
Configure, install, support and maintain standard server hardware and software under the supervision of senior staff.
Provide support for plant floor applications.
Configure, install, support and maintain local telephony hardware, software and peripherals as directed by senior staff.
Maintain familiarity and compliance with company technical standards, policies and procedures.