Technical Service Lead — Construction Materials

LATICRETE International; Willow Grove (PA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

Flexible spending

Life Insurance

AD&D and Supplemental Insurance

13 paid holidays

Job summary

LATICRETE International, located in Willow Grove, PA, is seeking a Technical Support Manager to supervise daily operations of technical service reps in the construction products industry. The ideal candidate will have a minimum of 7 years of experience in construction and 3 years in technical support, alongside strong management skills and communication abilities. This role involves providing key technical support to various stakeholders and coordinating training and assistance for optimal material selection and installation procedures.

Benefits include medical, dental, vision, 401(k), tuition reimbursement, and flexible spending options.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Analyze technical activities, report trends and needs.
• Provide technical service to architects, contractors and distributors.
• Review and prepare technical documents for proper material selection.

Skills

Supervisory and management skills

Excellent interpersonal, written and verbal communication skills

Knowledge of architecture and construction methods

Detailed knowledge of LATICRETE product line

Fluency in a second language

Intermediate knowledge of Microsoft Office

Team cooperation

Education

Associate’s Degree or equivalent work experience

Tools

Oracle EnterpriseOne

CRM OnDemand

Job description

LATICRETE International, located in Willow Grove, PA, is seeking a Technical Support Manager to supervise daily operations of technical service reps in the construction products industry. The ideal candidate will have a minimum of 7 years of experience in construction and 3 years in technical support, alongside strong management skills and communication abilities. This role involves providing key technical support to various stakeholders and coordinating training and assistance for optimal material selection and installation procedures.

Benefits include medical, dental, vision, 401(k), tuition reimbursement, and flexible spending options.