Technical Service Lead — Construction Materials

LATICRETE International; Phoenix (AZ); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

Flexible spending

Life Insurance

Job summary

LATICRETE International, located in Phoenix, Arizona, is seeking a Technical Support Manager to supervise and manage the operations of technical service representatives in the construction products industry. This role requires a minimum of 7 years of experience in the construction industry and 3 years in technical support.

You will provide advice on proper material selection and installation procedures while ensuring high-quality service to customers. We offer comprehensive benefits including medical, dental, and retirement plans.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Fluency in a second language preferred.

Responsibilities

• Supervise daily operations of technical service representatives.
• Manage attendance, scheduling, and performance evaluations.
• Provide technical service to architects and contractors.
• Analyze technical activities and report trends.
• Write and review technical documents.

Skills

Supervisory skills

Excellent interpersonal communication

Knowledge of architecture

LATICRETE product line knowledge

Team cooperation

Education

Associate’s Degree or equivalent experience

Tools

Microsoft Office

ERP systems

CRM systems

Job description

LATICRETE International, located in Phoenix, Arizona, is seeking a Technical Support Manager to supervise and manage the operations of technical service representatives in the construction products industry. This role requires a minimum of 7 years of experience in the construction industry and 3 years in technical support.

You will provide advice on proper material selection and installation procedures while ensuring high-quality service to customers. We offer comprehensive benefits including medical, dental, and retirement plans.