Technical Service Lead — Construction Materials

LATICRETE International; Oshkosh (WI); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Technical Support Manager in Oshkosh, Wisconsin. The role includes supervising daily operations of technical service representatives in the construction products industry, providing support to architects and contractors, and managing technical service documentation.

Successful candidates will have a minimum of 7 years in the construction industry, with at least 3 years in a technical support role, and must possess strong communication and supervisory skills.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of building material or product.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage technical service representatives including attendance and performance evaluations.
• Provide technical service to architects, contractors, and distributors.

Skills

Supervisory and management skills

Interpersonal communication

Knowledge of architecture and construction methods

Technical support experience

Computer skills

Fluent in a second language

Education

Associate’s Degree or equivalent work experience

Tools

Microsoft Office (Word, Excel, PowerPoint)

ERP and CRM systems

Job description

LATICRETE International is seeking a Technical Support Manager in Oshkosh, Wisconsin. The role includes supervising daily operations of technical service representatives in the construction products industry, providing support to architects and contractors, and managing technical service documentation.

Successful candidates will have a minimum of 7 years in the construction industry, with at least 3 years in a technical support role, and must possess strong communication and supervisory skills.