Lead Technical Services Engineer

LATICRETE International; Oshkosh (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Paid holidays and vacation

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Lead Technical Services Representative in Oshkosh, Wisconsin. The role involves advanced technical service to customers, handling material selection inquiries, and overseeing team workload and escalations.

Candidates should have significant experience in the construction industry, preferably with a strong knowledge of LATICRETE products and existing technical processes. Strong interpersonal skills and leadership capabilities are essential.

Qualifications

• Minimum of 6 years in the construction industry.
• At least 4 years in Technical Services or similar experience.
• Strong communication skills and leadership abilities.

Responsibilities

• Provide technical services through various communication methods.
• Investigate and resolve customer complaints professionally.
• Assist in training Technical Services Representatives.

Skills

Construction industry experience

Technical Services experience

Salesforce knowledge

Strong knowledge of architecture

Expert knowledge of LATICRETE products

Education

Associates degree or equivalent experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International is seeking a Lead Technical Services Representative in Oshkosh, Wisconsin. The role involves advanced technical service to customers, handling material selection inquiries, and overseeing team workload and escalations.

Candidates should have significant experience in the construction industry, preferably with a strong knowledge of LATICRETE products and existing technical processes. Strong interpersonal skills and leadership capabilities are essential.